The Thurston, Pierce, Lewis, and Mason Counties IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At PC Technologies, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      PC Technologies understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied customers!

      About PC Technologies

      We are not your typical business, We are your business partners

      We live by the idea that your business needs come first, so much so that our CEO W. Jeff Seeman has written a letter for you to read showing just how dedicated our team is to not only solving problems but your success!

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      Our Difference
       
      It's a Secret

      Shhh, don't tell anyone we told you!

      WARNING: We are about to let you in on a secret about how most computer companies really make their money! We will cover the three main types of IT companies and what you can expect out of them.

      Discover What It Is!
       

      Refer A Friend To PC Technologies!

      Do you know someone who you think my benefit from our services? Let us know and we will get in touch with them!

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      Refer a Friend
       

      What Our Clients Say

      • I highly recommend PC Technologies for any of your IT and/or computer needs
        Practice Manager at Robert GR Lang, MD Inc

        Jeff has provided computer components and IT services to our medical practice since 2007. He has seen us through a system conversion, office move, and EMR implementation, providing the peripherals and support needed to make a smooth transition each time. He and his staff are prompt, professional, and price conscious. I highly recommend PC Technologies for any of your IT and/or computer needs

      • Gets it fixed fast
        CPA

        Jeff and his staff installed a major computer upgrade for my office. There was no down time for my staff, the system works great and whenever there's glitch, Jeff, or one of his staff, gets it fixed fast.

      • No more having to take the computer into the store
        Director at Washington Gemological Laboratory

        I have relied on Jeff and his crew for not only minor 'bugs' that occur but also for swapping out the entire data from an older laptop into the one I currently use. They have always been able to do the job and quickly. Most of the time they are able to resolve the issue over the phone, while controlling my computer from their office. Love it!! Makes my life so much easier. No more having to take the computer into the store.

      • Jeff is the IT consultant for our company.
        Citizen Action Network at Freedom Foundation

        He goes the extra mile to ensure that all of our computer infrastructure is running smoothly. When we do encounter problems Jeff is quick to respond. He has become integral to our team--so much so, we should call him a staff member rather than a consultant.

      • PC Tech is a great place to get all of your IT needs.
        Branch Manager / Loan Officer at Weststar Pacific Mortgage

        Jeff is always available and works with you on the best possible solutions to ones needs. I would recommend PC Tech to anyone that is running a business and does not want to deal with IT.

      • Jeff is able to bridge the gap between IT professional and customer relationships very well.
        Board Member at Seattle Search Network

        I've recommended him to clients that are in need of IT services many times. Jeff is highly skilled in IT and understands the changing trends and its impact to the small business owner. I'd highly recommend Jeff to others seeking for an IT professional.

      Latest Blogs

      Tip of the Week: Cracked Your Phone’s Screen? Here’s What You Should Do Next

      Here are six measures that you can take when you accidentally crack your screen.

      Do Nothing
      Yes, this is an option if you don’t want to invest in a new screen. It might be tempting to just deal with the cracked screen, especially if the phone still works perfectly fine. If you must bear with the cracked screen, it’s not the end of the world, especially if your contract has yet to expire and provide you with another option. If you think that the screen might start to fall apart, a screen protector can be used to hold it in place. Of course, if the crack is on the outside and your fingers are swiping against the edge of glass, you might need to resort to the next option.

      Ask Around for a Replacement
      Smartphones these days are easier to find than you might think. Since they are often replaced prematurely, someone you know might have a spare on-hand that they are willing to part with. In most cases, all you have to do is move your SIM card over to the replacement and you’ll be able to continue using your device. Keep in mind, typically the replacement needs to be on the same or a similar carrier.

      Perform a Risky DIY Repair
      If you don’t want to buy a new phone or ask around for a hand-me-down, you could always try to replace the screen yourself. There are plenty of resources on the Internet that can help you fix a phone, but only if you’re willing to take some risks. In a way, it’s a very high-risk high-reward investment, so only do this if you want to commit to fixing the device, regardless of whether it works or not. Typically you can find a replacement screen on eBay, but replacing it is about as complex as it sounds.

      Get Someone Else to Fix It
      If you don’t want to take the risk yourself, you can hire someone to do the job for you. However, taking it to the manufacturer is sure to result in a pricey repair bill. Instead, if you have an IT department or a managed IT provider on your side, they might be able to help point you in the right direction. For companies that are looking to provide smartphones to their staff, a comprehensive insurance plan is important in order to mitigate your organization’s liability. Much like the managed services we provide, insurance will replace the phone with a similar device for a fraction of the cost of replacing it yourself (which will likely cost your business hundreds of dollars).

      Trade Away or Sell Your Phone
      If you’re willing to invest a bit into a new phone, you can trade it in or sell your old one for a bit of extra cash toward the new one. While this doesn’t really help you fix the screen itself, a new phone can be a gift in and of itself. Just make sure to properly wipe your device of any sensitive data prior to doing so. If you don’t know how, we’d be happy to help.

      Keep an Eye Out for a Good Deal
      For the average small business, providing your staff with smartphones can boost productivity, even off the clock. You will be surprised just how much communication and collaboration can be done by your workers remotely. Because of the costs involved however purchasing new top-of-the-line smartphones may not be in the cards. You might be able to find unlocked or used devices online which will allow you to get functional and well-kept devices for cents on the dollar (compared to purchasing the phones at retail prices). If you want to buy a new phone(s), however, it may benefit you to look for deals on the Internet rather than shop for them in-store. Most important, though, is that any devices you buy will come without any strings attached, no contract or carrier specificity that could hinder your ability to get the phone connected.

      Mobile devices can be a major benefit for the modern business. If you need help choosing which phones are best for your organization, what carrier to use, or to talk to one of our professionals about mobile device management call us today at 360-491-2227.

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      Is Combining Mobile Apps and ATMs a Good Idea?

      What’s Being Done?
      Wells Fargo has created an initiative that lets members access their accounts through an ATM, even without their ATM cards, through a mobile device. The application in question allows the account holder to receive a temporary pass code that they can use at a Wells Fargo ATM alongside their PIN.

      At the time of this writing, while Wells Fargo is certainly the one leading the pack in terms of app-based ATM access, there are others who are following suit. These organizations include Chase, Bank of America, and Citigroup, all of which have already started to implement similar measures for their ATMs.

      However, that’s just the beginning. Wells Fargo’s ATMs also feature near-field communication (NFC), which lets their users access their funds without the need of their card. Users can also use their mobile device to scan their fingerprint, alongside entering their PIN. Only 40 percent of the ATMs are currently equipped with this feature, but it seems to be a great way to help card users in a pinch.

      Will These Advancements Work?
      These advancements might be a great way to help users stay more secure, but criminals will still find ways around these functions. This is apparent, as six times as many ATMs have been compromised since 2014.

      Scammers are also taking advantage of cameras and card skimming technologies to steal information when a bank member accesses an ATM. Some of the more advanced card skimmers can be inserted directly into the ATM’s card scanning mechanism, giving thieves direct access to individual’s account information and security credentials. Even schemes like pinhole cameras can let hackers get a great view of a user’s PIN or card number.

      To make matters worse, hackers might try to sabotage machines that don’t have their devices installed on them. This forces bank members to use the devices that have been tampered with, putting themselves at risk. Therefore, if you see a group of ATMs and only one of them works, you may want to avoid using it.

      Even those who have chip-based cards aren’t safe from hackers, as scammers can use a method called “shimming” to steal the information located on the chip. While this is somewhat rare to encounter, chances are that hackers will eventually be able to streamline the process and it will become more popular over time--especially considering how common chip cards are now. That’s not even mentioning that the chip cards still have magnetic strips, which means that they might decide to just swipe the card.

      A Couple of Problems
      Keep in mind that ATMs are still rather vulnerable to scammers for a number of reasons. For one, these security features often are only added to the machine’s features rather than replacing old or ailing ones. For example, the Wells Fargo ATMs that allow for temporary PINs will still allow for access with less secure methods. Considering how there are only about 20 million Wells Fargo app users out of their 70 million members, there’s a majority that are still using less-secure features for their banking purposes.

      Even further, this assumes that those 20 million app users will bother to take advantage of them in the first place. Sometimes a habit can be hard to break, especially when you’ve been using the same technology for so many years. Regrettably, some users will still just keep using their cards the same way, even though security is a valid reason to change it up.

      What Can You Do?
      Regardless of how you use ATMs, you’ll need to keep security at the top of your mind. To this end, it’s your responsibility to take advantage of whatever means necessary to protect your finances. The least you can do is shield your PIN with your other hand as you plug it into the ATM.

      What are your thoughts on these ATM security practices? Let us know in the comments, and be sure to subscribe to our blog.

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      How to Turn Intrapreneurs Into a Goldmine of Good Ideas

      Intrapreneurs are employees that have the ability to see beyond the task at hand. They see the big picture in correlation with the goals of the company and they’re inclined to come up with progressive ideas that will benefit the entire company, including your bottom line.

      Tim Beerman, CTO at Ensono, provides CIO with a good profile of an intrapreneur that business owners will find valuable. “These are the employees who want to get their hands dirty and are often the first people to volunteer for a job. Intrapreneurs are not content with the status quo. They often see how things could be part of a bigger picture and come up with ideas to realize this new vision." With this description in mind, can you think of anybody in your office that has intrapreneural tendencies?

      To assist you further with identifying intrapreneurs and understanding how valuable they can be for your company, consider the following:

      • Intrapreneurs motivate those around them, challenging others with a fresh perspective and honest feedback.
      • Intrapreneurs are loyal and always look for ways to instill positive change in their organization.
      • Intrapreneurs have the drive and skills necessary to be successful outside of your business, yet they choose to stay and use their skills to grow your company.
      • Intrapreneurs consistently challenge the current business model and invite disruption, motivated by wanting to see the company improve.
      • Intrapreneurs have the ability to spot inefficiencies in the workplace and they’re willing to introduce unconventional ideas and take risks in order to resolve issues.

      Identifying intrapreneurs should be easy enough; they’re motivated, loyal, and think outside the box. The challenge then for business owners is what to do with them? It may also be a challenge for business owners to embrace such an employee and their ideas, instead of feeling threatened if they come up with a way of doing something that’s better than the way it’s always been done.

      How can you take intrapreneurs seriously in such a way that encourages them to step up and share their ideas? It’s crucial that you have communication channels in place that allow for this. Otherwise, the employee’s “intrapreneurial spirit” will be crushed, they’ll see no value in speaking up, and they’ll either put in the minimal effort required to perform their job or move on to another company that values their ideas. Or, worse yet, the ignored intrapreneur will find the motivation needed to become an entrepreneur and start a new company that grows to become a major competitor of yours. Yikes!

      When it comes to making sure that intrapreneurs have their voices heard and their good ideas implemented, IT professionals can be of assistance. Beerman explains, "An intrapreneur might see inefficiencies within his or her company's workflow, but may not necessarily have the experience to fully develop a solution. The IT department can then act as a partner to find the right recommendation. When intrapreneurs and IT teams are communicating regularly, there are more windows of opportunity for collaboration. Innovation and collaboration will eventually become business as usual, once initial bridges are crossed."

      Implementing this kind of collaboration between intrapreneurs and your IT department may require a major shift in your company culture. Although, seeing how intrapreneurs have the potential to bring some substantial ideas to the table, it’s a change that you can’t afford to put off. To get started with implementing communication solutions for your office that ensures ideas flow freely and everybody on your team has a voice, call the IT professionals at PC Technologies today at 360-491-2227.

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      Know someone who would benefit from PC Technologies? Let us know!

      Latest Blog Entry

      WHOOPS! This might be one of the more PG-rated things you would say if you dropped your phone, and perhaps additional colorful words would follow the moment you discovered that your phone’s screen is now cracked. If you find yourself in such a predicament, what do you do nex...

      Latest News

      PC Technologies launches new website!

      PC Technologies is proud to announce the launch of our new website at www.pctechnologies.net. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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